Terms of service

Last modified: 29.06.2026 | Version 2.0

1. Introduction and Acceptance

Welcome to xConnector! These Terms of Service ("Terms") outline the usage policies and conditions for our Shopify application ("App"), operated by Infoquest SRL, a company registered in Romania (Trade Registry No. J2003000464092, VAT ID: RO15538750), with registered office at Calea Calarasilor 319, Braila, Romania ("xConnector", "we", "us", "our").

The App is intended exclusively for business use by Shopify merchants. By installing, accessing, or using xConnector, you ("Merchant", "you") represent that (a) you are authorized to bind the merchant entity to these Terms, (b) you are acting in the course of your commercial or professional activity, and (c) you accept these Terms in full.

By clicking "Accept" or installing the App, the Merchant expressly acknowledges and accepts the following sections which contain important limitations: Limitation of Liability (§13), Indemnification (§14), Suspension Rights (§16), Changes to Terms (§17), Termination (§18), and Governing Law and Jurisdiction (§19).

If you do not agree to these Terms, you must uninstall the App immediately and cease all use.

2. Nature of the Service — Middleware Disclaimer

xConnector is a software connector (middleware) that transmits, maps, and automates data exchange between Shopify, courier platforms (such as Sameday, FanCourier, Cargus, DPD, GLS, and others), invoicing and ERP systems (such as SmartBill, Oblio, Nexus ERP, and others), and related third-party services.

xConnector does not:

  • originate or independently verify merchant order data, customer data, or product data — the App processes, maps, and transmits data as received from connected systems and as configured by the Merchant;
  • act as a courier, freight forwarder, warehouse operator, delivery agent, or insurer;
  • act as a tax adviser, accountant, auditor, fiscal authority, or legal counsel;
  • act as an ERP provider, invoicing authority, or fiscal compliance engine;
  • guarantee that third-party systems will accept, process, correctly interpret, or preserve any request, document, or data transmitted through the App;
  • serve as a system of record, archive, or authoritative data store — the Merchant must maintain records in Shopify, courier portals, ERP/accounting systems, and any other legally required systems.

The Merchant remains responsible for the accuracy and completeness of the data it provides and the configurations it applies, except to the extent that a specific error is directly and demonstrably caused by a defect in xConnector's own processing logic (in which case §13 applies).

3. Merchant Responsibilities

3.1 Data Accuracy

The Merchant is responsible for the accuracy, legality, completeness, and timeliness of all data processed through the App, including but not limited to: order data, customer personal data, shipping addresses, package weights and dimensions, courier service selections, cash-on-delivery (COD) amounts, VAT rates, tax configurations, invoice series and numbering, invoice content and format, fiscal settings, product data, SKU mappings, warehouse stock data, and all credentials and configurations for connected third-party services.

3.2 Document Verification — Mandatory Review Before Use

The Merchant must review and verify each AWB (shipping label), invoice, return document, picking list, and any other output generated through the App before:

  • printing or distributing the document;
  • handing packages to a courier;
  • providing documents to customers, authorities, or business partners;
  • filing documents for tax, accounting, or legal purposes.

Use of a generated document constitutes the Merchant's approval and acceptance of that document's content. Where the Merchant enables automated generation or batch processing, enabling such automation constitutes the Merchant's instruction to generate outputs according to the configured rules, but the Merchant remains responsible for post-generation review before external use or distribution.

The Merchant acknowledges that xConnector generates documents based on the data and configuration provided by the Merchant and received from connected third-party systems, and that the Merchant bears primary responsibility for verifying correctness.

3.3 Discrepancy Reporting

The Merchant must report suspected errors or discrepancies to xConnector without undue delay via support@xconnector.app and, for shipping labels, before courier handover where reasonably possible. For billing, tax, or shipping disputes, the Merchant should report discrepancies no later than five (5) business days after discovery.

xConnector is not responsible for losses, penalties, or damages that could have been avoided or mitigated by the Merchant through timely review, cancellation, correction, or direct use of the respective courier portal, ERP system, or Shopify admin.

3.4 Legal and Regulatory Compliance

The Merchant is solely responsible for compliance with all applicable laws and regulations, including but not limited to: shipping and customs regulations, taxation and VAT obligations, e-invoicing requirements (e-Factura, e-Transport, SAF-T), consumer protection laws, data protection and privacy laws (including GDPR), anti-money laundering requirements, restricted and prohibited goods regulations, and any sector-specific regulations applicable to the Merchant's business.

3.5 Credentials and Account Security

The Merchant is responsible for:

  • keeping all Shopify, courier, ERP, printer, and App credentials secure and confidential;
  • maintaining active and properly configured accounts with all connected third-party services;
  • assigning appropriate user roles and permissions within the App;
  • promptly revoking access for former employees or unauthorized users;
  • all actions performed through the App using the Merchant's credentials or by users authorized by the Merchant.

4. Acceptable Use

The Merchant shall not use the App to:

  • ship restricted, prohibited, or dangerous goods in violation of applicable law or courier terms;
  • generate fraudulent, misleading, or unlawful shipping labels, invoices, or other documents;
  • reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App;
  • share credentials or allow unauthorized third parties to access the App;
  • use automated scripts, bots, or scraping tools to interact with the App outside of its intended interface;
  • engage in abusive API usage that degrades service for other merchants;
  • circumvent security measures, access controls, or usage limits;
  • use the App in any manner that violates Shopify's, courier's, or ERP provider's terms of service.

Violation of this section may result in immediate suspension or termination without prior notice.

5. Third-Party Services and APIs

The App depends on and integrates with Shopify, courier platforms, ERP/invoicing systems, hosting providers, payment processors, and other third-party services. These services are operated independently and are not under xConnector's control.

xConnector is not responsible for:

  • third-party service downtime, degraded performance, delays, or outages;
  • data corruption, loss, or alteration caused by third-party systems;
  • API rate limits, throttling, or request rejections imposed by third-party providers (including Shopify API call limits);
  • API changes, deprecations, version updates, or discontinued functionality (Shopify expressly reserves the right to update, limit, or discontinue its APIs);
  • rejected requests, failed label generation, or failed invoice submissions caused by third-party system errors or policy changes;
  • pricing changes or additional fees imposed by third-party providers;
  • credential failures, account suspensions, or access restrictions imposed by third-party providers;
  • changes to third-party terms of service that affect the App's functionality.

The Merchant remains bound by each connected third-party provider's own terms of service, privacy policies, and usage policies. It is the Merchant's responsibility to maintain compliance with those terms.

xConnector may modify, suspend, or discontinue specific connector features in response to third-party API changes, without prior notice when necessitated by the third-party change.

6. Shopify Platform

The Merchant's use of Shopify remains governed by Shopify's own terms of service. xConnector cannot control Shopify billing, API availability, admin permissions, data retention policies, or platform decisions.

xConnector is solely responsible for the App and related support. Shopify is not responsible for xConnector, any fault in the App, or any harm resulting from installation or use of the App. Except where Shopify expressly states otherwise, Shopify does not provide support for installation or use of the App.

7. Courier and Delivery Disclaimer

xConnector is not a courier, freight forwarder, warehouse, insurer, or delivery agent. The App transmits shipping label requests to courier platforms based on the Merchant's data and configuration.

All matters related to courier acceptance, pickup scheduling, transit, delivery, cash-on-delivery (COD) collection (including incorrect COD amounts or uncollected COD), parcel tracking, parcel loss, parcel damage, delayed delivery, misdelivery, return handling, refusal handling, and courier claims are governed exclusively by the Merchant's agreement with the respective courier and are the Merchant's responsibility.

The Merchant must direct all delivery-related claims and inquiries to the respective courier provider.

8. Invoice, VAT, and Tax Disclaimer

xConnector does not provide tax, accounting, fiscal, or legal advice. The App transmits invoice data to connected ERP/invoicing systems based on the Merchant's configuration, tax settings, and order data. Any default tax settings, VAT rate templates, or tax category mappings provided within the App are technical configuration aids only and do not constitute tax advice or a guarantee of fiscal correctness.

The Merchant is solely responsible for:

  • the legal validity and fiscal compliance of all invoices generated through connected systems;
  • correct VAT rates, VAT treatment (exempt, reverse charge, OSS, standard), and tax category selection;
  • correct fiscal identification codes (CUI/CIF), invoice series, and invoice numbering;
  • compliance with e-invoicing obligations (e-Factura, e-Transport, SAF-T, or any other applicable electronic reporting);
  • timely corrections, cancellations (storno), or credit notes required by law — including cases where the ERP accepts an invoice but subsequent fiscal validation (e.g., e-Factura) rejects it;
  • addressing invoice numbering gaps caused by failed or cancelled submissions;
  • accurate reporting to fiscal authorities.

The Merchant must verify all invoices before use and must not rely solely on xConnector's automated output for fiscal compliance.

9. Service Availability — Best Effort

The App is provided on a best-effort, as-available basis. No uptime percentage, processing time, response time, support response time, label generation time, invoice generation time, data synchronization time, or recovery time is guaranteed unless expressly agreed in a separate written Service Level Agreement (SLA).

xConnector may perform scheduled or emergency maintenance that temporarily affects App availability. We will endeavor to provide reasonable advance notice for planned maintenance, but emergency maintenance may occur without prior notice.

The Merchant acknowledges that the App's availability depends on factors beyond xConnector's control, including Shopify platform availability, third-party API availability, internet connectivity, hosting infrastructure, and traffic volume. The Merchant should maintain contingency workflows (e.g., direct access to courier portals, Shopify admin, and ERP systems) to continue business operations during any period of App unavailability.

xConnector is not a system of record or archival storage. The Merchant must maintain authoritative records in Shopify, courier portals, ERP/accounting systems, and any other systems required by law.

10. Duplicate Actions and Retry Risks

Third-party APIs may return errors, timeouts, or ambiguous responses even when a shipping label, invoice, fulfillment update, or other action was successfully completed on the third-party side.

Before retrying any failed or timed-out operation, the Merchant must verify the current status in the relevant third-party portal (courier dashboard, ERP system, Shopify admin).

xConnector is not liable for duplicate AWBs, duplicate invoices, duplicate fulfillments, duplicate charges, or any other duplicate actions caused by retries (whether initiated by the Merchant or by the App's automatic retry mechanisms), third-party response ambiguity, network issues, or Merchant action. Idempotency of operations depends on third-party API capabilities and cannot be universally guaranteed by xConnector.

11. Inventory and Stock Synchronization Disclaimer

Where the App provides inventory or stock synchronization features, the Merchant is responsible for verifying stock levels in the authoritative warehouse or inventory management system. xConnector is not liable for overselling, underselling, delayed stock updates, warehouse discrepancies, marketplace stock conflicts, or any business impact resulting from synchronization delays or data inconsistencies between connected systems, except to the extent directly caused by a defect in xConnector's processing logic (in which case §13 applies).

12. Printing and Hardware Disclaimer

Label printing, invoice printing, document formatting, barcode readability, paper size, browser print settings, and local network or cloud printing configurations are the Merchant's responsibility. xConnector transmits print data to connected printing services or generates printable documents, but does not control the Merchant's printing hardware, drivers, paper stock, or local network setup.

13. Limitation of Liability

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY.

Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law, including liability for fraud, willful misconduct, gross negligence where not limitable by law, death or personal injury caused by negligence, or mandatory data protection obligations under GDPR.

Subject to the above, and to the maximum extent permitted by applicable law:

(a) xConnector's total aggregate liability arising out of or in connection with these Terms or the use of the App shall not exceed the total fees actually paid by the Merchant to xConnector during the three (3) months immediately preceding the event giving rise to the claim.

(b) xConnector shall not be liable for any:

  • indirect, incidental, special, consequential, punitive, or exemplary damages;
  • lost profits, lost revenue, lost sales, or lost business opportunities;
  • business interruption or loss of goodwill;
  • tax penalties, fiscal fines, or accounting corrections;
  • courier penalties, failed deliveries, lost or damaged parcels;
  • incorrect or uncollected cash-on-delivery amounts;
  • chargebacks, customer claims, or customer disputes;
  • costs or losses arising from inaccurate Merchant data or Merchant configuration;
  • costs or losses arising from third-party system failures, changes, or unavailability;
  • costs or losses arising from the Merchant's failure to verify generated documents before use;
  • costs or losses arising from stale data due to synchronization delays or data updates occurring after the App imported the relevant data (e.g., Shopify address changes after order import);
  • costs or losses arising from diacritics, character encoding, text truncation, or address normalization differences between systems;
  • data loss or data corruption;

except to the extent directly and demonstrably caused by xConnector's gross negligence or willful misconduct, in which case liability is limited to direct damages subject to the cap in paragraph (a).

The Merchant acknowledges that these limitations reflect a reasonable allocation of risk given the nature of the App as middleware and the fees charged, and are a fundamental element of the agreement between the parties.

14. Indemnification

The Merchant agrees to indemnify, defend, and hold harmless xConnector, its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, penalties, fines, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to the Merchant's data, configuration, instructions, breach, or unlawful use, including but not limited to:

  • inaccurate, incomplete, or unlawful Merchant Data;
  • inaccurate shipping labels, invoices, or other documents resulting from Merchant data or configuration;
  • the Merchant's failure to verify documents before use;
  • tax, VAT, or fiscal errors in invoices or other documents;
  • shipment of restricted, prohibited, or dangerous goods;
  • customer claims or disputes related to delivery, returns, or invoicing;
  • courier claims arising from Merchant shipments;
  • the Merchant's breach of third-party terms of service;
  • unauthorized use of the Merchant's account or credentials;
  • the Merchant's breach of these Terms or applicable law.

This indemnification does not apply to the extent a claim arises from xConnector's own proven gross negligence or willful misconduct.

Procedure: xConnector will promptly notify the Merchant of any claim subject to indemnification, provide reasonable cooperation, and allow the Merchant to control the defense. The Merchant may not settle any claim in a manner that admits fault on xConnector's part or imposes obligations on xConnector without xConnector's prior written consent.

15. Force Majeure

xConnector shall not be liable for any delay or failure to perform its obligations under these Terms caused by events beyond its reasonable control, including but not limited to: internet or network failures, hosting or cloud infrastructure failures, cyberattacks or security incidents (provided xConnector maintained reasonable security measures), power outages, natural disasters, epidemics or pandemics, war or armed conflict, government actions or sanctions, labor disputes, courier-wide outages, Shopify platform outages, ERP/invoicing system outages, third-party API changes or shutdowns, and payment processor failures.

During a force majeure event, xConnector's obligations are suspended for the duration of the event. If such event continues for more than thirty (30) days, either party may terminate these Terms with immediate effect.

16. Suspension Rights

xConnector may suspend or restrict the Merchant's access to the App, in whole or in part, if reasonably necessary to:

  • protect the integrity, security, or availability of the App or its infrastructure;
  • protect other merchants or users of the App;
  • comply with applicable law, court order, or regulatory requirement;
  • prevent or mitigate abuse, excessive API usage, or suspected account compromise;
  • respond to third-party platform requirements or changes.

Immediate suspension without prior notice is permitted for security emergencies, legal requirements, suspected account compromise, or violations of the Acceptable Use policy (§4).

For non-payment or non-critical policy issues, xConnector will provide at least five (5) business days' written notice and an opportunity to cure before suspending access, unless immediate suspension is required to prevent harm to other merchants or the platform.

xConnector will endeavor to notify the Merchant of any suspension and the reasons therefor as soon as reasonably practicable. Suspension does not release the Merchant from payment obligations for the period of suspension.

17. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated through one or more of the following channels: in-app notification, Shopify notification, email to the Merchant's registered address, or notice on our website.

Changes required for legal compliance, security, third-party API compatibility, or Shopify platform compliance may take effect immediately. For all other material changes, we will provide at least fifteen (15) days' advance notice.

Changes do not apply retroactively to disputes arising before the effective date of the change.

Continued use of the App after the effective date of any changes constitutes the Merchant's acceptance of the updated Terms. If the Merchant does not agree to the updated Terms, the Merchant must uninstall the App and cease use before the effective date.

Prior versions of these Terms may be maintained for reference and made available upon request.

18. Termination

The Merchant may terminate these Terms at any time by uninstalling the App from their Shopify store.

xConnector may terminate these Terms:

  • immediately, for breach of these Terms, security incidents, legal requirements, or Shopify platform requirements;
  • with fifteen (15) days' written notice, for any other reason (convenience termination).

Upon termination:

  • the Merchant's access to the App ceases immediately;
  • the Merchant should export any needed data and records before uninstalling the App;
  • Merchant Data may be deleted within thirty (30) days of termination in accordance with the Privacy Policy and Data Processing Addendum, subject to any legal retention obligations and legitimate business records;
  • outstanding fees for the period up to termination remain due and payable.

The following sections survive termination: Nature of the Service (§2), Limitation of Liability (§13), Indemnification (§14), Intellectual Property (§25), Data Privacy and Processing (§24), Confidentiality (§26), Governing Law and Jurisdiction (§19), and any other provisions that by their nature should survive.

19. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Romania, without regard to its conflict of law principles.

Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts located at xConnector's registered seat in Romania, unless mandatory provisions of applicable law require otherwise.

20. Beta and Experimental Features

xConnector may from time to time offer new connector integrations, dashboard tools, automation features, or other functionality marked as "beta," "preview," or "experimental." Such features are provided as-is, may be modified or withdrawn at any time without notice, and may not meet the same reliability standards as generally available features. The Merchant uses beta features at its own risk, and the limitations of §13 apply with full force.

21. Data Retention, Deletion, and Export

Upon uninstallation or termination, Merchant Data (including Shopify-sourced customer and order data) will be deleted from active systems within thirty (30) days. Data in backup systems will be deleted on normal backup rotation schedules.

Data may be retained beyond this period where: (a) required by applicable law or regulation; (b) necessary for legitimate business records (e.g., billing history, fraud prevention, security logs); (c) needed for ongoing or reasonably anticipated legal proceedings; or (d) required to comply with Shopify's data retention and deletion requirements.

The Merchant is responsible for exporting any needed data before uninstallation. xConnector may provide data export tools within the App, but does not guarantee the availability or format of such tools after termination.

22. Support

Support is available via support@xconnector.app during regular business hours (Romania, Monday–Friday). Support is provided in Romanian and English. No guaranteed response time, resolution time, or support availability is provided unless agreed in a separate written SLA.

Support does not cover: third-party system configuration (Shopify, courier, ERP), tax or fiscal advice, legal compliance advice, Merchant-side hardware or network issues, or custom development requests.

23. Fees and Payments

xConnector pricing and subscription details are provided via the Shopify App Store. Unless otherwise agreed in writing, all fees are billed and processed through Shopify's billing system.

Fees are non-refundable except as required by applicable law or Shopify's refund policies.

The Merchant is solely responsible for all charges incurred through connected third-party accounts, including courier shipping fees, ERP subscription fees, Shopify charges, printing service fees, and any other third-party costs. The Merchant is also responsible for any applicable taxes on the subscription fees.

Non-payment or failed payment may result in suspension (per §16) or termination (per §18) of the Merchant's access to the App.

24. Data Privacy and Processing

We respect your privacy and handle personal data in accordance with our Privacy Policy, available within the App listing and at /privacy-policy.

For Customer Data and order data processed on the Merchant's instructions, the Merchant acts as the data controller and xConnector acts as the data processor within the meaning of the General Data Protection Regulation (GDPR). The terms of data processing are governed by the Data Processing Addendum (DPA) incorporated into these Terms and available at /dpa.

For account administration, billing, security, fraud prevention, service analytics, legal compliance, and support communications, xConnector may act as an independent data controller as described in the Privacy Policy.

The Merchant is responsible for ensuring that it has a lawful basis for processing customer personal data and for fulfilling its obligations as a data controller, including providing appropriate privacy notices to its customers.

25. Intellectual Property

All rights, titles, and interests in and to xConnector, including the software, features, user interface, logos, documentation, and all related content, are owned by xConnector or its licensors and are protected by applicable intellectual property laws.

The Merchant retains all rights in the Merchant's own data ("Merchant Data"). The Merchant grants xConnector a limited, non-exclusive license to access, process, transmit, store, and display Merchant Data solely as necessary to provide, secure, and support the App during the term of the Merchant's subscription. For the purpose of improving the App and related services, xConnector may use aggregated and de-identified data derived from Merchant Data.

26. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the App, including but not limited to: Merchant business data, order volumes, customer lists, pricing, courier and ERP account details, and xConnector's non-public technical and business information.

This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by law, court order, or regulatory authority, provided the disclosing party is notified where legally permitted.

27. Order of Precedence

If these Terms conflict with the Data Processing Addendum (DPA), the DPA controls for matters relating to personal data processing. If these Terms conflict with Shopify billing or platform rules, Shopify's applicable rules control for Shopify billing and platform access matters. The Privacy Policy explains processing transparency but does not reduce obligations in these Terms or the DPA.

28. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent and economic effect.

29. Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Addendum, and any separate written SLA, constitute the entire agreement between the Merchant and xConnector regarding the use of the App and supersede all prior agreements, understandings, and communications, whether written or oral.

30. Contact Us

If you have questions or concerns regarding these Terms, please contact us:

  • Company: Infoquest SRL
  • Registered office: Calea Calarasilor 319, Braila, Romania
  • Trade Registry: J2003000464092
  • VAT ID: RO15538750
  • Support: support@xconnector.app
  • Legal / Terms inquiries: legal@xconnector.app
  • Data protection / DPO: privacy@xconnector.app

These Terms of Service were last reviewed on 29.06.2026.

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