Streamlined return requests and label generation
This module simplifies the management of return or exchange requests, enabling you to efficiently collect these requests through an integrated form on your website.
You can track and manage all requests, whether for a return or a product swap, and easily generate return shipping labels.
Maintain a clear record of all return or exchange actions, and automate the label creation process, ensuring a smooth and organized workflow.
Simplify customer return and exchange requests
Customers can easily submit their requests directly from your website. You have the flexibility to customize a wide range of fields within the form, allowing you to display and require specific information that is essential for processing returns or exchanges.
This ensures that all requests are well-organized and tailored to your business's needs, helping to streamline the return or exchange process and maintain clarity in customer interactions.
Manage all return and exchange requests in one control panel for full visibility and control
This gives you full control over the requests, allowing you to approve or reject them as needed.
Additionally, the reasons for each request are organized and easily accessible. You also have full visibility into the status of each individual request through a comprehensive workflow that tracks the entire process.
Return products
The return form allows customers to view all the products from their order and select the specific items they wish to return.
Customers can choose to return a single product or all the items in the order. Additionally, they have the option to select how they would like the return process to occur: either by courier or by delivering the product in person at the store.
Depending on the settings you configure, customers will also have a limited time to submit their return requests, ensuring the process is completed within the defined time frame. This flexibility provides a convenient and structured approach to handling returns.
Change products
Customers can choose to exchange a single product or all the items in their order. In the form, they can specify which product from your website they would like to receive in exchange.
Depending on the settings you configure, customers will also have a limited time to submit their exchange requests, ensuring the process is completed within the defined time frame.
This feature allows for a seamless and flexible exchange process, providing customers with an easy way to request a replacement product.
Keep customers informed throughout the whole process
During the return or exchange process, notifications are sent when the request is submitted, when it’s approved or denied, when the returned product is received, and finally, when the process is completed.
Return and SWAP shipping labels
Efficiently handle shipping labels for both returns and exchanges. Generate return shipping labels directly from the centralized dashboard and streamline the logistics for a seamless experience.
Pe Țeavă
Romania
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